Terms and Conditions

1. General Acceptance Policy

Anyone wishing to access this website can do so, simply by accepting the applicable Terms and Conditions and principles governing the use of the website. Studio 7.5 reserves the right to unilaterally review or change the Terms and Conditions at any time.

The Terms and Conditions valid for the customer are those in force at the time of use of the website.

This document establishes pre-contractual information regarding distance contracts on the studio7ponto5.com website, which refers to Article 4 of Decree-Law No. 24/2014 of February 14, and all subdomains. The studio7ponto5.com domain is owned by Studio 7.5, LDA with headquarters at Rua São sebastião da pedreira, nº 55 1 dto, 1050-206 Lisbon legal entity 515454036, which is also the registration number at the Almada Commercial Registry Office, with share capital of €1000, from now on called Studio 7.5.

Browsing the Studio 7.5 website and its sub-domains, as well as purchasing any product, presupposes acceptance of the following information and General Conditions of Sale.

Studio 7.5 reserves the right to change the pre-contractual information contained on this website, based on current legislation, without the need for any prior notice.

2. Pricing

A. The prices displayed in the online store include VAT at the normal rate in force at the time of purchase and possible additional costs, except costs arising from shipping costs. The value of shipping costs will be added later in the order process.

B. The prices of the products presented and the shipping costs will be duly detailed in the final validation phase of the order.

C. The established prices are only valid for the day they are announced, remaining in force for the customer who orders on that date.

D. In case of exchange (replacement) of the product, the price assigned will be that of the replacement product and not the one originally ordered.

E. Prices and specifications subject to change without notice.

 

3. Payment

 

For Mainland Portugal from Madeira and Azores Islands:By Multibanco Reference, you will be sent data relating to the purchase in order to pay the amount marked in an ATM box indicating the Entity, Reference and Value using the “Payment for purchases and services” option.By MBWAY, simple payment, using “MB WAY” on your cell phone. (Only available to Portuguese bank customers with the MB WAY app installed).By Credit Card: Payment can be made by credit card. Stripe guarantees an efficient and secure transaction.For all other European countries:Paypal: Payment will be made via Paypal, or using a credit card via Paypal.

4. Order Shipping Process

The shipping processing of your order is only indicated after verification of good collection and includes stock checking, product quality control, item verification and delivery to the carrier. Orders will be shipped as soon as all items are available. When items are in stock, orders are dispatched within 2-5 working days, however, whenever possible, we will ship on the same day or immediately the following day. Orders are processed from Monday to Friday.Delivery time for mainland Portugal is 2 to 5 working days.Delivery time to European countries is 7 to 15 working days.It is the customer’s responsibility for any error in the address provided, as well as failure to receive or collect the order.Delivery times may be extended during periods of high flow of objects, such as holidays, holidays, festivals and pandemics.

 

5. Deadlines and Guarantees

The average delivery time is 3 to 17 business days.

If the order is not received (either because the order volume is large or because there is no one at the shipping address to receive the product), you will be contacted by the carrier to reschedule delivery.

If the customer has not collected/claimed the order and it has been returned to the sender, it will only be resent after payment of shipping costs.

6. Returns / Exchanges

The customer may exchange or return the item within a maximum period of 14 days after receiving the order. To this end, you must contact Studio 7.5, via email at [email protected], indicating the order reference and the article to which it refers.

Studio 7.5 accepts the exchange or return of an item, as long as it is in perfect condition.

Exchanges will be made within 14 working days, counting from receipt of the item.

Studio7.5 will issue the refund within 10 working days, counting from the moment of receipt of the item, via bank transfer, made to the account from which the order was placed.

In both cases, exchange or return, shipping costs are the responsibility of the customer.

In the case of campaigns offering 1 item when purchasing another, we do not make returns, we only exchange products. We also do not return or exchange digital products.

7. Order Cancellation

Cancellation of the order can only be done until payment has been made.

The customer must notify us of their intention to cancel the order and terminate the contract in writing, using any durable medium, preferably by email: sent to our address: [email protected]

8. Color Variations

Studio7.5 takes great care in describing the fabrics and quality of the photographs presented to ensure maximum customer satisfaction. However, the color of the fabrics may differ from that shown on your monitor. As such, we do not accept any liability.

In general, small variations in the color and structure of the fabrics may also occur, which is inevitable, however these variations do not represent a defect in the article.

9. Privacy and Security Policy

Studio 7.5 collects your personal data for billing purposes and is committed to privacy and security in the processing and maintenance of each client’s personal data. All your personal data is transmitted over a secure SSL connection. The information acquired will not be shared with third parties, except for some data with the carrier when sending your order. As a customer, you will have the right to access your personal information, and may change or delete it.

10. Stock Availability

Studio7.5 has an exclusive stock for the online store, however, at the time of ordering, the stock may not be updated in time, meaning the products may not be available in the online store’s stock. If the customer wishes to purchase a larger quantity of product than the available stock indicated in the online store, please contact us at our email address: [email protected]

11. Images protected by copyright

All images presented on this website are protected by copyright and may also be subject to other restrictions.

The use of images is only possible with the authorization of Studio 7.5. Copyright continues to be valid in full, even if the images are archived.

12. Cookies

This website uses cookies, which are small files that are saved on your computer, identifying you as a unique user and storing your personal preferences and technical information in order to ensure better use of the website. By accepting these Terms and Conditions you confirm your acceptance of our cookies policy.

13. Electronic complaint book

In compliance with the provisions of Decree-Law No. 74/2017, of 21 June, we inform consumers or users that they can submit complaints and submit requests for information in a dematerialized way about the services listed via the email address https://www.livroreclamacoes .pt/inicio.